The right service for the right customers
How to create satisfied and profitable customers
Focus on the profitable customers
Trying to satisfy all customers on the same terms affects a company’s profitability. A one-size-fits-all strategy means over-serving some customer groups and under-serving others, which is neither profitable nor competitive. Inact Now automates the analysis that provides insight into customer cost-to-serve and profitability.
The result is fundamental analytics companies can use to understand their revenue base, develop their customer portfolio and increase their contribution margin.
How we develop your customer portfolio together
Inact Now not only gives you an overview and insight into the most important key ratios and analytics, but also guides you on how to achieve the right customer experience on a daily basis.
Our consultants deliver Inact methods based on best practice as a foundation to ensure strategic focus and the right service level for your customers. Inact Now automates analytics that gives you insight into cost-to-serve and profitability across your customer base.
We not only give you the insights, but also help you take action and ensure you’re moving in the right direction. The combination of our team of consultants and Inact Now creates a strong foundation to reduce unhealthy complexity and ensure profitable growth.
One simple subscription
It’s the interplay between business, technology and people that drives results. We deliver the whole package and secure your road to success with the right focus, automated analytics and a strong team.
